Facebook Ads get their billing wrong
By Preblogging in Blog Tips
When you have more than one advertising method, it’s always a good idea to check on their billing. These networks do make mistakes, here is one example.
Hi,
We experienced an issue this week where we may have charged your credit card for Facebook Ads although you had an active advertising credit on your account. We sincerely apologize for this error and any confusion it may have caused. We’ve now refunded these charges to your credit card. There may be a delay before this refund is processed by your credit card issuer. If we tried to charge your card and the payment failed, this charge has been cancelled. You will not be charged again for these ads.
Thanks again for advertising with Facebook Ads.
Sincerely,
The Facebook Ads Team
I know that Facebook put some charges on my credit card, that weren’t warranted.
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8 Comment(s)
By Annie | Reply
whew! for a moment there I thought it was mine. Hope everything is settled.
By Troy - VIPMillionaireLeague | Reply
Being wrongly charged can be such a hassle I hate it sometimes. In some of my other ventures I was wrongly charged and it took, in some cases, weeks to get my money back. Good look brother (or sister)
By Alex | Reply
How did you contact them or how do I contact them?? They have charged my account incorrectly and there is no way of contacting them! Thank you
By Preblogging | Reply
they contacted me, I think you can submit a support ticket once you are logged into the site. Best of luck !
By Alex | Reply
They have nothing. I have tried. Do you have an email address? Like the one that they send that email from! I have literally just stolen from me and I cannot do anything about it!
By Preblogging | Reply
The best thing you can do in that case is to contact your credit card company and query the transaction. And at the same time contact them via this Facebook help form http://www.facebook.com/help/contact_us.php?id=144829575575175
Regards !
By Alex | Reply
Thank you.
By Giovi | Reply
does Facebook send me a bill to my home address??